LTSE Equity Sunset as of April 30th.
For all data requests, please contact: support@ltse.com.
LTSE Equity Customers:
As of April 30, 2024, we no longer support our Cap Table Management solutions or other tools. For this, we have partnered with Astrella to offer you the option for AstrellaⓇ by Equiniti to become your cap table provider. If you would like a copy of your LTSE Equity data, please reach out to support@ltse.com. To start the process of transferring to Astrella, please fill out this form.
We have a nearly four-year working history with the Astrella team and know they will be a great solution for our customers. Astrella will honor our customers' payment terms through your annual renewal date. You’ll have a new login portal, but Anashe Barton will still be your point of contact. Anashe has joined the Astrella team and will be available to help with your transition to Astrella and to support you going forward.
Astrella has a dedicated support team that remains committed to making this transition seamless for you. LTSE Equity began to transfer clients when we first announced this sunset in 2023, and we have developed a seamless process for you. We’ve also developed FAQs to answer some of the questions you may have.
We appreciate your trust in LTSE Equity and look forward to the possibilities Astrella brings to your equity management needs. If you would like to speak with the team at Astrella, please reach out to Anashe Barton at anashe.barton@equiniti.com.
Sincerely,
The LTSE Equity Team
LTSE Equity is exiting the cap table business to focus its efforts on other parts of its business. After an intensive review, LTSE Equity selected Astrella to provide continued service to its customers as LTSE Equity believes that Astrella offers the best cap table product and customer service for LTSE Equity customers.
The payment terms of your existing agreement will be honored by Astrella through the remainder of your annual term, given you are on a paid plan. If you paid upfront for an annual term, your agreement will be honored, and you will not owe anything until you renew with Astrella at the end of your annual term. If you pay on a monthly basis, Astrella will begin to collect the monthly fee as of the date of your next monthly payment through the remainder of your annual term. If you are a Basic Customer, you will have the option to upgrade your service with Astrella. They do not have a free tier. It is important to opt-in to the transition in order to begin conversations with the Astrella implementation team.
Please reach out to support@ltse.com and let us know that you would like to start the transition.
Your account will be frozen from making any changes. The Astrella implementation team will be added to your account, then, an implementation manager will reach out to you in order to begin the transition process
When you transition your cap table to Astrella, you will be asked to accept Astrella’s Terms of Service. When you’re asked to accept Astrella’s terms, it is for the use of their platform. As mentioned above, the payment terms of your existing agreement with LTSE Equity will be honored for the remainder of your annual term.
We have already paused payments for all services. If you were on an annual plan, we will be processing refunds, and you should receive them in the weeks following March 30.
We will do our best to minimize service disruptions during the transition. If you choose to transition to Astrella, you will have access to the Astrella Support team following your opt-in.
Data security and privacy are a top priority. LTSE Equity and Astrella both have robust security protocols in place, and we will both comply with all relevant data protection regulations. See Astrella’s privacy policy.
Your confidential cap table data will only be shared with authorized personnel involved in the transition process.
If you choose to transfer your data to a provider other than Astrella, please reach out to support@ltse.com. We will provide you with a copy of your data that is current as of April 30.
You can contact our data protection team or customer support to address any privacy concerns or seek clarifications on data protection measures.
We will maintain the data until the end of November 2024. Please reach out to support@ltse.com ahead of that date.
On April 30, we saved all cap table data as of that date.
If you would like to speak with the team at Astrella, please reach out to Jayne Taylor at jayne.taylor@equiniti.com.
Astrella offers weekly product demos with open-forum Q&A every Wednesday at 11am PT. Use this link to register in advance.